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Support hours
Outside of regular support hours, call 765-742-8428. An emergency voicemail is monitored 24/7/365, and an on-call, local Wintek expert will respond to help troubleshoot your issue.
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Frequently asked questions
Who do I call if I need help with my internet service?
Call Wintek at 800-726-3953 or email help@wintek.com. Our support hours are 7 a.m. to 9 p.m. Mondays-Fridays and 8 a.m. to 5 p.m. Saturdays and Sundays. We’ll get you connected with a local expert to offer you fast, friendly service, and you’ll always talk to a real person.
What should I do if my connection seems slow?
If your internet speeds seem abnormally slow, try power cycling your modem / router.
To power-cycle your modem / router, unplug your modem / router’s power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@wintek.com.
What if a website I want to visit isn’t loading?
First, try visiting another site to see if it loads. If that website works while the other doesn’t, the issue is likely with the website and not your internet connection .Visit the website downforeveryoneorjustme.com to determine if it’s a widespread issue.
If you can’t access any websites at all, the issue may be with your internet connection.
Make sure you’re connected to the internet. Check the corner of your screen for the WiFi icon indicating a connection. If you happen to be in Airplane Mode or your WiFi is off, turn on your connection and try again.
If you’re still having issues even once you’re connected, try power-cycling your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@wintek.com.
What if my streaming is buffering?
If you encounter streaming issues, try the following steps in order until the issue is resolved.
- First, check the status of your streaming service. Use a service status checker like downdetector.com to determine whether your streaming service has been reported as experiencing widespread issues.
- Close and restart the streaming app you’re using.
- Reboot your streaming device (e.g., Roku or smart TV) by unplugging the power cord from the electrical outlet for 15 seconds and plugging it back in. If your device is directly connected to your TV, remove it for 15 seconds and plug it back in.
- Reboot your modem / router by unplugging the power cord from the electrical outlet for 15 seconds and plugging it back in. It will then take about five minutes for your device to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@wintek.com.
If I call Wintek support, what do I need to keep in mind?
Make sure you are home whenever you call. We’ll need to know what the lights look like on your modem / router and we can’t know if you’re not there to tell us.
We’ll need you to provide the name on the account (which may not be your name) and the service address.
We’ll also ask you about any steps you’ve taken to resolve the issue yourself, such as power-cycling your modem / router or device.
What if my internet connection isn’t working?
First, make sure you’re connected to the internet. Check the corner of your screen for the WiFi icon indicating a connection. If you happen to be in Airplane Mode or your WiFi is off, turn on your connection and try again.
If you’re still having issues even once you’re connected, try power-cycling your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you continue to have issues, call us at 800-726-3953 or email help@wintek.com.
What if my WiFi signal isn’t strong?
If your WiFi signal isn’t as strong as you expect, the primary culprits are signal interference and distance from your modem/ router. There are a few things you can do to troubleshoot.
Try switching to the 5 GHz band of your network
The 2.4 GHz version of your network has a wider range with better penetration of solid objects. However, it’s more vulnerable to interference that can slow down your network. The 5 GHz band has a shorter range but it’s also less susceptible to interference.
Power-cycle your modem / router
Unplug your modem / router’s power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
Consider a mesh unit
It’s possible that you may need additional equipment to extend the strength of your signal, particularly if you have a large home. Tipmont offers a mesh unit for $3 per month that can sufficiently extend your signal throughout your home.
If you’re still having issues — or need to sign up for a mesh unit — call us at 800-726-3953 or email help@wintek.com.
What if my WiFi speeds are slower than the advertised package?
Although your WiFi speeds are still strong with Wintek internet, they may show up as slower than advertised speeds during a speed test. That’s because the wireless nature of WiFi connections is inherently slower than those via by a direct, wired ethernet cable due to signal loss as you move further from the router.
The maximum speed available for a WiFi connection can also depend on the age and operating software of the device you are using to connect.
If you feel like your speeds are abnormally slower than the package you’re paying for, first try to power-cycle your modem / router.
Unplug your modem / router’s power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you’re still having issues with significantly slowed speeds after that, call us at 800-726-3953 or email help@wintek.com.
Will my internet connection work if my power is out?
Unless you have some form of battery backup for your modem / router, your internet connection will not work during an electric outage, as your modem / router requires electricity to properly function. Many vendors sell battery backup units that will keep your internet service active during a power service interruption. Search for UPS (uninterruptible power supply).
How do I reboot my router?
Wintek recommends power-cycling your modem / router on a monthly basis. This way, your equipment will be sure to receive the most up-to-date updates to optimize performance.
To power-cycle your modem / router: Unplug the power cable from its electrical outlet for 15 seconds and then plug it back into the electrical outlet. Make sure you’re unplugging the power cable from the wall only.
It will then take about five minutes for your devices to reconnect to the internet.
If you’re still having issues with significantly slowed speeds after that, call us at 800-726-3953 or email help@wintek.com.
