Construction and connection steps
Building state-of-the-art fiber-optic internet service
What to expect during the fiber construction process
Fiber-optic construction is typically about a six-month process from start to finish. Throughout the build, you will see representatives from Wintek and other fiber installation contractors in the area.
The information below will help you understand the various phases of fiber construction. Please remember, the timelines provided are our best estimate and are subject to weather, permits, and unforeseen circumstances.
Step 1
Construction Preparation
Our engineering department is drafting plans and scheduling the resources needed to begin construction. You may see crews walking through your neighborhood, taking photos, and gathering measurements.
WHAT YOU NEED TO DO
Register your address to express interest.
Step 2
Mainline fiber construction
During this stage, we are building the main fiber network to your area. This step takes a fair amount of time because it involves placing fiber cables in the ground and/or on utility poles. In most cases, the fiber path is along public rights of way on poles, or existing easements on private properties. If there is any disruption to your property, we will repair it. Please don’t remove any utility flags on or near your property.
WHAT YOU NEED TO DO
Please have patience during the construction process. Our crews are responsible for maintaining a safe and clean work environment. If there is any disruption to your property, we will repair it. Don’t remove any utility flags on or near your property.
Step 3
Order Service
If you’ve registered online, we’ll call or email to notify you that service is available.
Please note: Steps 4-7 typically take about 6-8 weeks to complete.
Step 4
Initial site visit
Once you’ve ordered service, a Wintek connection specialist will consult with you about the plan to bring the fiber network from your property line to the outside of your home or business. We will call to schedule this visit, which will take approximately 30 minutes.
WHAT YOU NEED TO DO
When the appointment arrives, someone 18 years or older must be present. If you need to reschedule, please give us at least 48 hours’ notice.
Step 5
Drop construction
This step includes running fiber cable from the road to a junction box that will be placed on the outside of your home. All of the work will be based on what was decided during the initial site visit.
Note: The fiber cable will typically follow the same path as your electric service. If you currently have underground electric service, your fiber optic cable will be buried in the same location. If your electric service is overhead, the fiber optic cable will run overhead, adjacent to the electric wire.
WHAT YOU NEED TO DO
You do not need to be present for this work to take place. We will leave a door hanger to let you know the work has been completed.
Step 6
Fiber installation inside your home
This is the moment you have been waiting for! We will bring the fiber from the outside of your home to the inside, install the fiber gateway, and verify that the WiFi signal is working throughout your home. The technician installing your service will also demonstrate how to best use your subscribed services. We will call you to schedule this visit, which may take up to four hours.
WHAT YOU NEED TO DO
When the appointment arrives, someone 18 years or older must be present. If you need to reschedule, please give us at least 48 hours’ notice.
